Terms of Service
Last updated: November 2025
Welcome to Friends Track Taxi Services. By using our website, mobile app,
or booking a ride through any of our service channels, you agree to the following Terms of Service.
Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using our platform, you confirm that you are at least 18 years old and legally capable
of entering into agreements. If you do not agree to these terms, please stop using our service.
2. Services Provided
Friends Track offers:
- Local rides within Tamil Nadu
- Outstation trips
- Airport transfers
- Corporate travel services
- Vehicle rental with driver
We act as a transportation facilitator providing vehicles and trained drivers for hire.
3. User Responsibilities
By using our service, you agree to:
- Provide accurate name, mobile number, and pickup details
- Behave respectfully with drivers and staff
- Avoid illegal, unsafe, or abusive behavior during rides
- Pay full fare including tolls, parking, and extra charges
- Not misuse, damage, or dirty the vehicle
4. Booking, Pricing & Payments
All pricing is shown clearly during booking. Additional charges such as toll, parking,
night charges (10 PM–6 AM), hill charges, and driver allowance may apply.
- KM calculation is based on garage-to-garage distance
- Advance payment may be required for long-distance trips
- Full payment must be completed at trip end
- No-hidden charges policy applies
5. Cancellation & Refund Policy
- Free cancellation up to 1 hour before pickup time
- Within 1 hour: cancellation fee may apply
- No-show by customer: full driver allowance will be charged
- Refunds (if applicable) will be processed within 3–7 business days
6. Driver & Vehicle Policies
- All drivers are verified and trained
- Vehicles are regularly inspected for cleanliness & safety
- Driver has the right to refuse ride if customer is intoxicated or abusive
- Smoking, alcohol consumption, or illegal items are strictly prohibited
7. Liability & Limitations
Friends Track is not responsible for:
- Delays due to traffic, weather, or road conditions
- Loss of personal belongings inside the vehicle
- Any indirect, incidental, or consequential damages
We ensure best efforts but do not guarantee uninterrupted or error-free services.
8. Privacy & Data Protection
We collect minimal information—name, mobile number, pickup/drop details—to provide our service.
All customer data is protected and never sold to third parties. Refer to our
Privacy Policy for full details.
9. Modification of Terms
We may update these Terms periodically. Changes will be posted on this page
with the revised date. Continued use of the service means you accept the updated terms.
10. Contact Information
For questions regarding these Terms, please contact:
- Email: contact.friendstrack@gmail.com
- Phone: +91 9362257000
- Address: 31/13, Nadiyamman Kovil nagar, NGGO COLONY BACK SIDE, Pattukkottai - 614601
By using Friends Track, you agree to these Terms of Service.