Friendstrack Services Private Limited (“we”, “our”, or “us”) understands that plans change. This Cancellation Policy explains how cancellations work for rides booked on our taxi booking platform, website (www.friendstrack.in), or mobile application.
1. Cancellation by the Rider
Before a driver is assigned: Free cancellation. Any advance paid is refunded in full.
After a driver is assigned: A cancellation fee may apply to cover the driver's time and travel.
After the driver arrives at pickup: The booking is treated as a no-show and the advance is not refundable.
Scheduled rides: Cancel at least 2 hours before the pickup time for a full refund of the advance.
2. Cancellation by the Driver or Friends Track
If your ride is cancelled by the driver or by us, we will try to assign another driver. If we cannot, any advance paid is refunded in full.
3. How to Cancel
Open the booking in the app and tap Cancel Ride, then choose a reason. You can also contact support at +91 9597242700.
4. Refunds
Refunds for eligible cancellations are handled as described in our Refund Policy.
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